View and manage all customer messages from Amazon
| Received ↓ | Order ID | Buyer | Type | Status | Message Preview | Replied | Actions |
|---|---|---|---|---|---|---|---|
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2025-10-26 14:25:04
Oct 26, 2025
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123-4567890-1234567 |
buyer123 | Issue | NEW | Hi, I received my book but it was damaged during shipping. The cover is torn and pages are bent. Can you help me with this? | Never | |
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Hi, I received my book but it was damaged during shipping. The cover is torn and pages are bent. Can you help me with this?
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2025-10-26 12:25:04
Oct 26, 2025
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123-4567890-1234568 |
buyer456 | Order | NEW | Hello, I ordered this book but haven't received any tracking information. When will it be shipped? | Never | |
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Hello, I ordered this book but haven't received any tracking information. When will it be shipped?
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2025-10-25 16:25:04
Oct 25, 2025
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123-4567890-1234569 |
buyer789 | Issue | REPLIED | The book I received is not the one I ordered. It's a different title. Please help me resolve this issue. |
2025-10-25 18:25:06 Oct 25, 2025 |
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The book I received is not the one I ordered. It's a different title. Please help me resolve this issue.
Our Response:
Hi,
Thank you for your message. We have received your inquiry and will be in contact with you shortly.
Our team is reviewing your message and will respond with a detailed answer within 24 hours during business days.
Best regards,
The AZ Books Team
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2025-10-24 16:25:04
Oct 24, 2025
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123-4567890-1234570 |
buyer101 | Delivery | REPLIED | Thank you for the quick delivery! The book arrived in perfect condition. |
2025-10-24 17:25:06 Oct 24, 2025 |
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Thank you for the quick delivery! The book arrived in perfect condition.
Our Response:
Hi,
Thank you for your message. We have received your inquiry and will be in contact with you shortly.
Our team is reviewing your message and will respond with a detailed answer within 24 hours during business days.
Best regards,
The AZ Books Team
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2025-10-23 16:25:04
Oct 23, 2025
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123-4567890-1234571 |
buyer202 | Issue | IGNORED | I want to return this book as it's not what I expected. How do I initiate a return? | Never | |
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I want to return this book as it's not what I expected. How do I initiate a return?
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